- How to cancel my order?
No orders can be cancelled or edited during sale period. Any order placed in regular periods can be cancelled only if it has not been shipped out. If you need to cancel your order, you can reach out to us on WhatsApp or via email on help@kosmeaskinsciences.com with your order ID within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to cancel it.
- When will I receive my refund in case of order cancellation?
Once your order is cancelled, the refund is credited back to the source account. Normally, you will receive the refund within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us on WhatsApp or via email on help@kosmeaskinsciences.com . You can also call our customer care team at --------.